Privacy Policy

Last Updated: [25/08/2026]

At Stellar-Rose Services, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact us about our services.

Stellar-Rose Services provides NDIS Support Coordination and Psychosocial Recovery Coaching. We understand that information shared with us may be personal and sensitive, and we handle it with care and respect.

1. Information We Collect

We may collect personal information when you:

  • Contact us through our website

  • Submit an enquiry or consultation request

  • Book a consultation

  • Contact us by phone or email

  • Choose to provide information about your NDIS plan or support needs

The information we may collect can include:

  • Your name

  • Phone number

  • Email address

  • Contact details

  • NDIS-related information that you choose to provide

  • Information about your support needs, goals or circumstances

  • Information provided by a family member, carer or authorised representative

We only seek information that is reasonably necessary to provide or discuss our services.

2. How We Use Your Information

Stellar-Rose Services may use your information to:

  • Respond to your enquiries

  • Arrange consultations

  • Provide Support Coordination or Psychosocial Recovery Coaching

  • Understand your individual needs and goals

  • Communicate with you about your services

  • Coordinate with relevant providers when authorised

  • Manage appointments and administration

  • Improve our website and services

  • Meet legal, regulatory and NDIS-related obligations

We will not use your personal information for unrelated purposes without your consent, unless we are required or permitted to do so by law.

3. NDIS and Sensitive Information

If you choose to work with Stellar-Rose Services, you may provide information relating to your disability, support needs, NDIS plan or personal circumstances.

We recognise that this information may be sensitive. We take reasonable steps to protect it and only share information with other organisations or individuals where appropriate and authorised, or where required by law.

4. Sharing Your Information

We do not sell or rent your personal information.

Where necessary to provide your requested services, we may share relevant information with:

  • NDIS-related organisations

  • Service providers involved in your support

  • Allied health professionals

  • Family members, carers or representatives where authorised

  • Government or regulatory bodies where required

We aim to share only information that is relevant and necessary for the purpose.

5. Website and Cookies

Our website may use cookies or similar technologies to help understand how visitors use the website and improve its functionality.

We may also use website analytics tools to collect general information such as:

  • Pages visited

  • Approximate location

  • Device and browser information

  • Website traffic patterns

This information is generally used in an aggregated form to improve our website and user experience.

6. Third-Party Services

Our website may contain links to third-party websites or services, including appointment booking platforms and social media platforms.

If you follow a link to another website, that website will have its own privacy policy and terms. Stellar-Rose Services is not responsible for the privacy practices of external websit

7. How We Protect Your Information

We take reasonable steps to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, meeting administrative requirements and complying with applicable legal and regulatory obligations.

When information is no longer required, we take reasonable steps to securely dispose of or de-identify it.

9. Accessing or Correcting Your Information

You can contact Stellar-Rose Services if you would like to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or outdated information

  • Ask questions about how your information is being handled

We may need to verify your identity before responding to certain requests.

10. Privacy Concerns or Complaints

If you believe your privacy has not been handled appropriately, we encourage you to contact us first so we can understand your concern and work towards resolving it.

Stellar-Rose Services
Phone: 0480 697 108
Email: hello@stellar-rose.com

We will consider privacy concerns seriously and respond within a reasonable timeframe.

You may also have the right to contact the relevant Australian privacy regulator if you are not satisfied with how your concern has been handled.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or privacy practices.

The latest version will be published on this page with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how Stellar-Rose Services handles your personal information, please contact us.

Stellar-Rose Services
Phone: 0480 697 108
Email: hello@stellar-rose.com
Location: Chadstone, Victoria, Australia

Website:https://www.stellar-rose.com/

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